winbkx Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes how winbkx ("winbkx", "we", "us", "our") collects, processes, stores, discloses, and protects the personal data of individuals ("you", "User", "Player") who access or use the winbkx online casino and sports betting platform available at winbkx.com (the "Platform"), including all associated services, tools, features, and communications.

This Policy applies to all users of the Platform regardless of the method or device used to access it, and to any personal data collected in connection with the registration, operation, or closure of a winbkx account. It should be read together with the winbkx Terms & Conditions and Responsible Gaming Policy.

By registering for a winbkx account or otherwise using the Platform, you confirm that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree, you must cease using the Platform immediately.

2. Data Controller Identity

winbkx is the data controller responsible for the personal data collected through the Platform. We are responsible for deciding the purposes and means by which your personal data is processed. All data-related enquiries should be directed to our Data Protection contact as set out in Section 14 of this Policy.

3. Personal Data We Collect

winbkx collects the following categories of personal data in connection with the operation of the Platform:

3.1 Registration and Identity Data. Full legal name; date of birth; nationality; residential address (including city, state, and postcode); government-issued identification document number (e.g., Malaysian MyKad, passport number); email address; mobile phone number.

3.2 Financial and Transaction Data. Payment method identifiers (e.g., Touch n Go account reference, Boost wallet ID, bank account number, USDT wallet address); deposit history; withdrawal history; transaction amounts; currency and conversion data where applicable.

3.3 Account and Gaming Activity Data. Login timestamps and session durations; bet history across all game categories; win and loss records; bonus claims and wagering progress; responsible gaming tool settings (deposit limits, session limits, self-exclusion periods).

3.4 Technical and Device Data. IP address; device type and operating system; browser type and version; screen resolution; referring URL; Platform navigation behaviour; error logs and crash reports.

3.5 Communications Data. Content of live chat conversations with winbkx support agents; email correspondence; complaint submissions and their resolution records.

3.6 KYC Verification Documents. Copies of government-issued identity documents, proof of address documents (e.g., recent utility bill, bank statement), and any additional documentation requested during enhanced due diligence procedures.

4. How We Collect Your Data

winbkx collects personal data through the following means:

• Direct provision: Information you submit during account registration, KYC verification, deposit and withdrawal transactions, support interactions, and any forms completed on the Platform;
• Automated collection: Technical data collected automatically when you access the Platform, including through cookies, web beacons, and server log files (see Section 6);
• Third-party sources: Identity verification data received from third-party KYC service providers; fraud screening data from anti-fraud service providers; payment confirmation data from payment processing partners;
• Publicly available sources: Where permitted, winbkx may supplement your data with publicly available information to assist with identity verification or fraud prevention.

5. Purposes and Legal Basis for Processing

winbkx processes personal data for the following purposes and on the following legal bases:

• Account creation and management — necessary for the performance of the contract between winbkx and the Player;
• Identity verification and KYC compliance — necessary to comply with applicable anti-money laundering (AML) and gaming regulatory legal obligations;
• Processing deposits and withdrawals — necessary for the performance of the contract;
• Fraud prevention, security monitoring, and responsible gaming enforcement — necessary for the legitimate interests of winbkx and the protection of Players;
• Customer support and complaints handling — necessary for the performance of the contract and legitimate interests;
• Regulatory reporting — necessary to comply with applicable legal obligations under international gaming authority requirements;
• Platform analytics and improvement — based on winbkx's legitimate interest in improving the Platform for all users, provided this interest is not overridden by your data protection rights;
• Marketing communications — based on your explicit consent, where you have opted in to receive promotional communications from winbkx. You may withdraw this consent at any time.

6. Cookies and Tracking Technologies

6.1 The winbkx Platform uses cookies and similar tracking technologies to enable core Platform functionality, remember your session and preferences, analyse Platform usage, and — where you have consented — deliver relevant promotional content.

6.2 The following categories of cookies are used on the Platform:

• Strictly Necessary Cookies: Required for the Platform to function. These cannot be disabled without affecting Platform functionality (e.g., session authentication cookies, security tokens);
• Functional Cookies: Remember your preferences, language settings, and display options to provide a personalised experience;
• Analytics Cookies: Collect anonymised data about how users navigate the Platform to enable performance monitoring and improvement;
• Marketing Cookies: Used only where you have given explicit consent, to deliver relevant promotional content relating to winbkx.

6.3 You may manage your cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies will impair your ability to use the Platform.

7. Data Sharing and Third-Party Disclosure

winbkx does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data in the following circumstances:

• Service providers: Third-party vendors who provide payment processing, KYC verification, fraud screening, IT infrastructure, customer support tooling, and analytics services on behalf of winbkx, under binding data processing agreements;
• Game providers: The game studios and software providers that supply games available on the Platform may receive limited technical data (such as session tokens) necessary to deliver game functionality;
• Regulatory and law enforcement authorities: Where winbkx is required by applicable law, court order, or regulatory authority instruction to disclose personal data;
• Business transfers: In the event of a merger, acquisition, or sale of substantially all of winbkx's business assets, personal data held by winbkx may be transferred as part of that transaction, subject to this Policy continuing to apply.

All third parties with whom winbkx shares personal data are contractually required to implement appropriate data security measures and to process data only for the purposes specified.

8. International Data Transfers

8.1 winbkx operates internationally and your personal data may be transferred to, stored in, and processed in countries outside Malaysia. Where such transfers occur, winbkx takes appropriate steps to ensure that your personal data is protected to a standard consistent with this Policy and applicable data protection requirements, including through the use of standard contractual clauses or equivalent safeguards.

8.2 By using the Platform, you consent to the transfer of your personal data as described in this Section.

9. Data Retention

9.1 winbkx retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the duration of your winbkx account and for the period required to comply with applicable legal and regulatory obligations following account closure.

9.2 For regulatory compliance purposes (including AML record-keeping requirements), winbkx typically retains transaction and identity records for a minimum of five (5) years following the closure of an account or the conclusion of a relevant transaction.

9.3 Support communications are retained for a period of three (3) years following resolution. Technical log data is retained for up to twelve (12) months.

9.4 After the applicable retention period expires, personal data is securely deleted or anonymised in accordance with winbkx's data disposal procedures.

10. Security Measures

winbkx implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction, including:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform;
• Encryption of sensitive personal data at rest in winbkx's secure data infrastructure;
• Role-based access controls ensuring that only authorised winbkx personnel with a legitimate need access personal data;
• Multi-factor authentication requirements for internal administrative access to systems containing personal data;
• Regular security audits, vulnerability assessments, and penetration testing of Platform infrastructure;
• Formal data breach response procedures, including notification protocols where required by applicable law.

While winbkx employs robust security practices, no method of transmission over the internet or method of electronic storage is entirely secure. You acknowledge this inherent risk and are encouraged to protect your own account credentials diligently.

11. Your Rights as a Data Subject

Subject to applicable law, you hold the following rights in relation to your personal data held by winbkx:

• Right of Access: You may request a copy of the personal data winbkx holds about you;
• Right to Rectification: You may request correction of inaccurate or incomplete personal data;
• Right to Erasure: You may request deletion of your personal data, subject to winbkx's overriding legal obligations to retain certain records;
• Right to Restriction of Processing: You may request that winbkx restricts processing of your data in certain circumstances;
• Right to Data Portability: Where processing is based on consent or contract and is carried out by automated means, you may request a machine-readable copy of your data;
• Right to Object: You may object to processing of your personal data for direct marketing purposes at any time, and to processing based on legitimate interests where your particular circumstances warrant it;
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact winbkx via the contact details in Section 14. winbkx will respond to verified requests within thirty (30) days. Requests may require identity verification before they can be processed.

12. Children and Minors

The winbkx Platform is strictly intended for persons aged 21 years and above. winbkx does not knowingly collect personal data from persons under this age. If winbkx discovers or has reasonable grounds to believe that a registered account is held by a person under 21, that account will be immediately suspended, the associated personal data reviewed, and appropriate action taken in accordance with applicable law and the winbkx Terms & Conditions.

If you believe that a minor has registered a winbkx account, please notify us immediately via the contact details in Section 14.

13. Changes to This Policy

13.1 winbkx reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or Platform operations. The "Last Updated" date at the top of this document reflects the date of the most recent revision.

13.2 Material changes to this Policy will be communicated to registered Players via Platform notification or email to the registered address on file. Your continued use of the Platform following the publication of any updated Policy constitutes acceptance of the revised terms.

14. Contact and Data Enquiries

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by winbkx, please contact our Data Protection team via the winbkx 24/7 live chat service on the Platform, or by email at the address displayed below (plain text — not a clickable link):

[email protected]

Please include "Privacy Request" in the subject line of your email. winbkx will acknowledge receipt of your enquiry within five (5) business days and provide a substantive response within thirty (30) days.